What is mediation?

I am an ardent advocate for the use of mediation where there has been a breakdown in communication which has led to conflict. Be it in the workplace, within a family, with neighbours, wherever there is conflict there is usually upset, stress, demotivation, frustration and often despair. In my experience, formal processes often kick in before the people involved in the conflict have been given the opportunity to find a resolution, together, more informally.

Mediation is an informal step by step process facilitated by an independent and impartial third party. It has many benefits.

The mediator works with two or more people in conflict to enable them to reach mutually acceptable solutions.  Their own solutions.  Mediators are not there to give advice and opinions or judge who is right or wrong and this process can empower and enable parties to find a way forward.

Mediation is "party-centred" in that it is focused primarily upon the needs, rights, and interests of the parties. It may not be a formal process but it is structured, future focused, voluntary and confidential.

It is an effective way of improving communication and rebuilding relationships.